PonoCraftworks.com is currently informational and does not yet accept orders or payments directly. The baseline policy below will apply when direct purchasing becomes available unless clearer product-specific terms are shown at checkout.
Digital products
Digital products are normally delivered electronically by download, email, or account access after successful payment. Because access is provided promptly, digital-product sales are generally final once delivered. If a file is defective, materially different from its description, or cannot be accessed after reasonable troubleshooting, contact us within 14 days so we can repair access, replace the item, or provide an appropriate refund.
Subscriptions and recurring services
You may cancel a subscription at any time through the account or billing controls provided with that service, or by contacting us. Cancellation prevents future renewal charges and remains effective at the end of the current paid period. Previously paid subscription periods are not prorated or refunded except where required by law or stated otherwise at purchase.
Courses, events, and scheduled services
Any cancellation deadline or rescheduling terms will be shown before purchase. If no separate terms are shown, you may request cancellation at least 48 hours before a scheduled service for a refund, less any clearly disclosed nonrecoverable costs. Later cancellations and missed appointments may be nonrefundable.
Physical products
Unless marked final sale, an unused physical product in its original condition may be returned within 30 days after delivery. Contact us before returning an item so we can provide instructions. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are generally nonrefundable.
Shipping and delivery
Available destinations, costs, processing estimates, and carrier delivery estimates will be displayed at checkout. Delivery dates are estimates and may be affected by carriers, weather, holidays, customs, or other events outside our control. Please contact us promptly about a missing or damaged shipment.
Refund timing
Approved refunds are returned to the original payment method. Financial institutions may take several business days to post the credit after it is issued.
Contact
For order help, cancellation, or a refund request, email hello@ponocraftworks.com and include the purchaser's name, order number, and a brief description of the issue.